Shipping Terms

Shipping Fees

Local (South Africa) orders under R600.00 : R100.00 Shipping Fee

Local (South Africa) orders over R600.00 : Free Shipping

International Orders up to 100g : R450.00 Free shipping for orders over R2000. Sent by DHL

International Orders over 100g will be quoted for - please get in touch with us via email barbara.magrath@gmail.com

We deliver within South Africa, as well as worldwide.
Deliveries take place subject to Courier Company delivery hours
Tracking information is provided to you via email once your order is dispatched.
Dragonfire Beads Online cannot be held responsible for any delays in delivery once your order has been dispatched and left us and is in the possession of our courier partner.
All information related to delivery times are only guidelines and are not binding or guaranteed by Dragonfire Beads Online. If the ordered product is unavailable, we reserve the right to cancel the contract and not deliver it. In this case, you will be informed by Dragonfire Beads Online shortly after placing the order.
Dragonfire Beads Online reserves the right to charge additional shipping costs if these occur for example (but not excluding other circumstances) at refused acceptance or unsuccessful delivery.
Please note that our courier partners are only able to deliver to physical addresses and not to P.O. Box addresses. Dragonfire Beads Online will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. When selecting our courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery. You are welcome to arrange your own Courier collection.
For all international orders placed outside of South Africa, Dragonfire Beads Online will not be held liable for import taxes and duties into your country. Customs policies vary greatly from country to country. Please research and understand the related charges you could be liable for prior to placing and ordering from Dragonfire Beads Online.

Returns

All pieces advertised for sale on this web store are made to order. Unless the item ordered is received broken, or we made an error and sent you the incorrect item, we refund sales at our full discretion. If we made an error or there is a default in our workmanship, we will arrange for collection and replacement at our full cost. In the event that you mistakenly ordered the incorrect product we will do our best to accommodate you, however the return together with the re-delivery fee will be for your account.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ciaradragonfire@gmail.com. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards or custom items.

Earrings (even if not custom) are not eligible for return or exchange due to hygiene reasons.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Changes

Changes to custom orders can result in the manufacturing process being delayed. Our usual turnaround times do not apply to orders that have to be adjusted.

Changes to the delivery address must be emailed to us before despatch. We will require all details including order number, new and updated delivery address and your contact details. Once your order has been dispatched we are unable to change the delivery address. Address changes may result in an additional delivery fee which we will quote you for.

Dragonfire Beads will not be held liable for orders delivered to the incorrect address due to errors in details provided on your order.

Need help with tracking your order?

Telephone: +27 82 573 3919

Email : barbara.magrath@gmail.com ciaradragonfire@gmail.com